Cancellation & Refund Policy

Last Updated: August 12, 2026

Welcome to Awaan Vlog, a digital platform operated under the Rahman Business network. This Cancellation & Refund Policy applies specifically to approved Creators utilizing our premium subscription model and purchasing items from our Digital Store. Please note that the viewing and general usage of the platform remain entirely free for the public audience.

1. Strict No-Refund Policy

At Awaan Vlog, we provide digital services, including account verification badges, custom URL slugs, embedded code support, and exclusive premium usernames. Because these digital upgrades and services are activated and applied to your account instantaneously upon a successful transaction, all payments made to Awaan Vlog are absolute, final, and strictly non-refundable.

We do not offer refunds, prorated refunds, or credits for partially used subscription periods, accidental purchases, or a change of mind. By purchasing a Creator subscription or a Premium Username, you expressly acknowledge and agree to this strict no-refund condition before your payment is processed.

2. Digital Store & Premium Usernames

Purchases made within the Digital Store, specifically the acquisition of Premium Usernames, are treated as immediate digital asset transfers. Once a premium username is purchased, reserved, and securely locked to your Creator profile for the specified duration (e.g., 1 year), the transaction cannot be reversed. Therefore, no refunds or exchanges will be provided for Digital Store purchases under any circumstances.

3. Subscription Cancellations

While we do not provide refunds, we believe in giving you absolute control over your ongoing billing. You can easily manage and cancel your automatic subscription renewals (e-Mandates) at any time.

• How to Cancel: Cancellations can be executed directly from your private Creator Dashboard, or natively through your banking or UPI application where the auto-pay mandate was authorized.
• Timing: To avoid being charged for your next billing cycle, you must initiate the cancellation before your upcoming subscription renewal date.
• Post-Cancellation Access: If you choose to cancel your subscription, you will not lose what you have already paid for. You will retain full access to your verification badge and premium features until the exact end date of your current paid billing cycle. Once that cycle concludes, your account will simply revert to standard access without further charges.

4. Free Trials

Awaan Vlog may occasionally offer a 7-day free trial for new Creator subscriptions. During this trial period, your payment method is securely registered via a mandate, but you are not charged. If you do not wish to continue with a paid subscription, you must cancel the mandate before the 7-day trial concludes. Failure to cancel within the trial window will result in an automatic, non-refundable charge for the selected billing cycle.

5. Account Suspensions & Rule Violations

We strive to maintain a safe and respectful environment. If a Creator's account is suspended, restricted, or permanently banned due to a violation of our Community Guidelines or Terms of Service, the user will immediately lose access to their profile and all associated premium features.

In the event of an account ban resulting from a Terms of Service violation, no refunds will be processed for any remaining time on an active subscription.

6. The Single Exception

The only scenario in which a refund may be evaluated is in the case of a severe technical failure originating exclusively on our end. If you are successfully charged for a subscription, but a database or server error prevents the promised service (such as your verification badge) from being applied to your profile, and our Official Support team is unable to resolve the issue, a full refund for that specific transaction will be initiated.

7. Contact Information

If you have any questions regarding your billing, mandates, or our policies, please reach out to our Official Support team via your dashboard, or email us directly at connect@awaan.blog. Please note that sending an email does not bypass the strict non-refundable nature of your completed transactions.